Website Usage Policy
The Royal Clifton Hotel & Spa -www.royalclifton.co.uk
Please do not use this website if you do not agree with these terms and conditions
1.1 Please read these terms and conditions carefully before using the royalclifton.co.uk ("Website") which is operated by Mellors Hotels Limited ("We"/"Us"). By accessing or using the Website you agree to be legally bound by these terms and conditions as they may be modified and posted from time to time.
1.2 Without prejudice to the above, by using the Website, you accept and agree to these terms and conditions of use as they apply to your use of the Website.
1.3 You may only make bookings on this Website if you can form legally binding contracts under applicable law.
2 Information you provide to Us
2.2 In addition, the following also applies to all messages, e-mails, bulletin board postings, ideas, suggestions, concepts or other material submitted by you to Us ("Content"): you must own or have the right to submit Content for publication on the Website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards or codes of practice; and you must ensure that all Content submitted to Us does not infringe copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libelous or defamatory of any person; and must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; We have the right to monitor Content and may edit, reject or remove Content if We believe it does not comply with the above and, in particular, We reserve the right to block incoming e-mails and other Content if We believe that their content is or may be inappropriate or otherwise does not comply with the above.
2.4 You have sole responsibility for the Content which you submit to Us and you shall indemnify and shall keep Us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by Us and arising directly or indirectly out of the publication of Content submitted by you to Us.
2.5 You warrant and undertake that you will not use the Website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libelous, defamatory; inflammatory or obscene material. If you breach these terms and conditions then your permission to use this Website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.
3. Modifications and alterations to the Website
3.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.
3.2 Please note that the Website may contain typographical errors or other inaccuracies.
You are solely responsible in all respects for all use of, and for protecting the confidentiality of, any email verification number and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding the Website which comes to your attention.
5 Applicability of Online Materials
5.1 Unless otherwise specified all content and materials published on the Website are presented solely for your private, personal and non-commercial use.
5.2 The Website is controlled and operated by Us from our offices in England. We make no representations that the materials on the Website are appropriate or available for use in other locations. Those who visit the Website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of this Website and/or viewing of it, or use of any material or content on the Website or services, or products offered through the Website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use the Website and you must exit immediately.
5.3 Where content published on the Website is supplied by third parties, you understand that We do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with Us, is published in good faith but We do not in any circumstances accept responsibility for the accuracy or otherwise of such content published (on or off-line) and the use of such content.
6 Limitation of Liability
6.1 All content, materials and information on the Website are provided on an "as is" basis and you assume total responsibility and risk for your use of the Website and use of all information contained within it.
6.2 To the fullest extent permissible by applicable law, We do not make any express or implied warranties, representations or endorsements whatsoever with regard to the Website or any information, service or product provided through the Website.
6.3 To the fullest extent permitted by applicable law, We accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of Mellors Hotels Limited or our servants, agents or any other person or entity.
6.4 If We are liable to you for any reason (other than death or personal injury arising from our negligence), our liability will be limited to £100.
6.5 Notwithstanding any other provision of these terms and conditions, Mellors Hotels Limited does not attempt to exclude or limit its liability for death or personal injury resulting from its negligence in any way.
6.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. You also understand that We cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
7 Intellectual Property Rights and Restrictions on Use
The contents of the Website are protected by intellectual property rights. The owner of these rights is Mellors Hotels Limited, its affiliates, or other third party licensors. All product and company names and logos mentioned in the Website may be the trade marks, service marks or trading names of their respective owners, including Us. You may print individual pages of content on paper (but not photocopy them) only for the purposes of making use of our service but otherwise you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent except in order to complete any survey or questionnaire.
8 Linked Sites
We make no representations whatsoever about any other websites which you may access through the Website or which may link to the Website. When you access any other website you understand that it is independent from royalclifton.co.uk and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that We endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its respective site administrator or web master.
9 Availability of the Website
We will try to make the Website available but cannot guarantee that the Website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other Internet connected device.
Details of our hotel charges, room rates (including any available special offers) and hotel terms and conditions of booking are set out on the Website and payment will be in accordance with the procedure set out in such terms and conditions. No contract will subsist between you and Mellors Hotels Limited or any of our affiliates in respect of any services or goods offered through the Website unless and until Mellors Hotels Limited accepts your order by e-mail or automated confirmation through the Website confirming that it has accepted your booking or order and any such contract shall be deemed to incorporate our hotel terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Website. You undertake that all details you provide to Us in connection with any services or products which may be offered by Us on the Website (including hotel room reservations) will be correct and, where applicable, the credit or debit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. We reserve the right to obtain validation of your credit or debit card details or take deposit or full payment before providing you with any services or products.
11.1 We may assign or subcontract any or all of our rights and obligations under these terms and conditions.
11.2 We may alter these terms and conditions from time to time and post the new version on the Website, following which all use of the Website will be governed by that version.
11.3 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.
11.4 Any failure or delay by Us enforcing an obligation or exercising a right, under this Agreement, does not amount to a waiver of that obligation or right or any other obligation or right.
11.5 You acknowledge that they have not entered into these terms and conditions in reliance on any statement or representation, except in so far as the representation has been incorporated into these terms and conditions. You irrevocably and unconditionally waive any right you may have to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) not contained in these terms and conditions.
11.6 These terms and conditions and your use of the Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.
All notices shall be given by e-mail to Us at firstname.lastname@example.org, or to you at either the e-mail or postal address you provide to Us. A notice will be deemed received 24 hours after an e-mail is sent or 3 days after the date of posting.
ONLINE BOOKING TERMS & CONDITIONS
Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 2 hours notice prior to your expected arrival for our systems to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these Terms of Business, the following words shall mean:-
"Hotel(s)" - Royal Clifton Hotel & Spa in Southport.
"Client(s)" - the person, firm or company making a booking or staying at the Hotel
These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
All published rates include VAT (or local taxes) at the current rate. Accommodation rates are per person per night (unless otherwise stated) with meal plans as indicated.
Prices may only be altered to reflect a change in the rate of VAT (or local taxes) or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Bookings must be paid in full to guarantee the booking by a major credit or debit card.
4. Arrival and departure
Bedrooms are usually available from 2pm local time on the day of arrival (3pm on Sundays). Check out is by 11am local time (12 noon on Sundays). There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, while the bedroom is being prepared.
5. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can only be made by emailing the hotel to email@example.com by 6.00pm on the day prior to arrival to avoid further charges. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
A £20.00 per room deposit will be debited from your bank card on completion of this booking. This is non-refundable in the event of cancellation. Non arrivals will be charged at the first nights accommodation rate and additional nights released.
If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation.
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel.
All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.
The Hotel may charge interest at a rate of two percentage points per year above Lloyds TSB base rate on any outstanding balance before and after judgement.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers (Lloyds TSB Cardnet) and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
Where Hotels have health and leisure facilities, children aged 15 years and under must be accompanied by an adult at all times and they are not permitted to use the gymnasium. Children are only permitted to use the swimming pool at the following time: 9.00am until 7.00pm. Clients must read and follow the conditions of use displayed at such facilities.
9. Disabled guest rooms
A number of rooms offer modified facilities for use by guests with disabilities. As needs do vary, guests are requested to check the Hotel before booking.
10. Dogs and other pets
With the exception of guide dogs, we do not allow pets in the hotel.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, color, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
14. Comments and complaints
Any comment or complaint regarding the stay should be made to the Duty Manager at the time of visit so that the matter can be resolved immediately.
15. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.